Feature Deep-Dive
EkaTantra Integrations
This is not just another helpdesk. This is the only helpdesk that is woven into the fabric of your business OS.
Retail & E-commerce Integration
Solve retail issues in a fraction of the time. When a customer from your EkaTantra Retail store or Shop@EkaTantra marketplace submits a ticket, their entire order history is automatically displayed right next to their message.
Instantly see what they bought, when they bought it, and their total lifetime value. No more switching between systems or asking customers for order numbers. This context allows your agents to handle shipping questions, return requests, and product inquiries with speed and accuracy.
Education Integration
Provide seamless support for your school community. When a parent from your EkaTantra Education portal raises a ticket, you see their full profile, including which children they are associated with and their respective grades.
A ticket about a fee payment automatically shows their recent billing history. An inquiry about bus routes displays their current transport status. This integration ensures your administrative staff have all the information they need to answer parent questions efficiently and correctly.
Healthcare Integration
Manage patient inquiries with context and compliance. When a patient submits a ticket about a bill from the EkaTantra Healthcare patient portal, their recent appointments and billing statements are immediately available to the support agent.
This allows your billing department to quickly clarify charges and resolve financial questions. All communication is logged within the HIPAA-compliant environment, ensuring a secure and complete record of patient interactions.
Context is Everything
By providing complete customer context from across the EkaTantra platform, our support solution empowers your team to resolve issues faster and deliver a truly personal service.