EkaTantra Support
Anatomy of a Modern Helpdesk
EkaTantra Support is a suite of powerful, interconnected features designed to help you deliver fast, personal, and efficient customer service.
Omnichannel Inbox & Ticketing
The unified command center for all your customer conversations, no matter where they happen.
Shared Team Inbox
Email, Web Form & Portal Integration
Ticket Assignment & Statuses
Private Notes & Collaboration
Automation & Productivity
Work smarter, not harder. Automate repetitive tasks and empower your agents to resolve issues faster.
Workflow Automation Rules
Canned Responses & Templates
AI-Powered Answer Suggestions
Knowledge Base Integration
Analytics & Reporting
Measure what matters. Get the insights you need to improve your support quality and team performance.
Key Performance Indicators (KPIs)
Response & Resolution Time Tracking
Customer Satisfaction (CSAT) Surveys
Agent Performance Reports
EkaTantra Integrations
The superpower of EkaTantra Support. See complete customer context from our other platform modules.
View Retail Order History
See Student & Parent Profiles
Access Patient Billing Information
Link Tickets to Business Entities
Ready to Provide World-Class Support?
EkaTantra gives you the integrated tools to deliver a customer service experience that builds loyalty and sets you apart from the competition.