The Integrated Customer Support Platform
EkaTantra Support is a modern, AI-powered helpdesk that unifies customer conversations and connects them to your core business data, creating a seamless support experience.
Why an Integrated Helpdesk?
Standalone support tools don't have context. EkaTantra Support is woven into the fabric of your business operations, giving your team the superpowers they need to provide exceptional service.
Unified Ticketing
Manage all customer inquiries from email, web forms, and your EkaTantra portals in one shared inbox. Never let a conversation slip through the cracks.
AI Co-pilot
Our AI assistant drafts replies, suggests knowledge base articles, and automates responses for common questions, freeing up your agents for high-value tasks.
Actionable Analytics
Track key support metrics like response time, resolution time, and customer satisfaction. Understand your support workload and identify areas for improvement.
The Power of Integration
For Retail & E-commerce
When a customer raises an issue from your Shop@EkaTantra page, a ticket is automatically created and assigned to your support team. View the customer's full order history alongside the ticket to resolve issues faster.
For Education
Parents can create tickets for fee inquiries, transport issues, or admission questions directly from their portal. Tickets are automatically routed to the right department (accounts, transport, admin) for efficient handling.
For Healthcare
Allow patients to securely ask billing questions or request non-urgent assistance. All communication is logged and attached to the patient's record, ensuring a complete and compliant communication history.
Transform Your Customer Service
Discover how EkaTantra can help you provide faster, smarter, and more personal customer support.