Feature Deep-Dive
Guest Experience & Marketing
Build lasting relationships, turn first-time visitors into loyal regulars, and grow your brand with powerful marketing tools.
Customer Relationship Management (CRM)
Your customers are more than just transactions. Our integrated CRM builds a detailed profile for every guest, automatically tracking their visit history, total spend, and favorite items. This creates a powerful database of your most valuable asset: your customer base.
Use this data to personalize their experience. Greet regulars by name, know their favorite wine, and make them feel truly valued. You can also segment your customers (e.g., 'high-spenders', 'lunch regulars', 'new customers') for targeted marketing campaigns.
Loyalty & Rewards Programs
Turn casual visitors into loyal fans. Create and manage your own custom loyalty program directly within EkaTantra. Design point-based systems (e.g., '1 point for every $1 spent') or visit-based rewards ('get a free coffee on your 5th visit').
Customers can track their points and redeem rewards seamlessly during checkout. Loyalty programs are a proven way to increase visit frequency, boost average spend, and build a strong community around your brand.
Online Ordering & Delivery Integration
Expand your business beyond your four walls. Launch your own commission-free online ordering website in minutes. Orders placed online are sent directly to your POS and KDS, just like a dine-in order, eliminating the need for a separate tablet and manual entry.
We also offer seamless integrations with major food delivery platforms like Zomato and Swiggy. This consolidates all your delivery orders into one system, simplifying operations and providing a unified view of your sales across all channels.
Feedback & Review Management
Listen to your customers and continuously improve. Automatically send a feedback request to customers via SMS or email after their meal or online order. Collect private, structured feedback on food quality, service, and ambiance.
This allows you to address issues proactively before they become public negative reviews. Monitor your feedback trends over time to identify areas for improvement and celebrate what your team is doing right.
Know Your Customer, Grow Your Business
EkaTantra gives you the tools to understand your guests, personalize their experience, and build a loyal community that keeps coming back.